These Terms and Conditions ("Terms") govern your use of the Stampia platform ("Service"), operated by Stampia ("we", "us", "our"). By activating a Stampia merchant account — whether during a free trial or a paid subscription — you ("Merchant") agree to these Terms in full.
If you do not agree, do not use the Service.
Stampia is a digital loyalty stamp platform. We provide merchants with:
We do not guarantee that the Service will be available 100% of the time. We will make reasonable efforts to maintain uptime but accept no liability for losses caused by outages, maintenance, or technical failures outside our control.
Registration. You must provide accurate business information when your account is created. You are responsible for keeping your owner access code secure — it grants full access to your dashboard and should not be shared with staff. Each staff member instead gets their own PIN, used only to confirm a stamp or redemption on a customer's phone; it does not grant dashboard access.
Free trial. New merchant accounts begin with a 30-day free trial. During the trial you have full access to all features. At the end of the trial, continued access requires an active paid subscription. We will notify you before your trial ends.
Account suspension. We may suspend your account if payment is not received within 3 days of your billing date, if you violate these Terms, or if we detect misuse of the platform. Suspended accounts cannot process stamps or redemptions. Your customer data is retained for 90 days after suspension before deletion.
Subscription fee. Monthly plan: KES 2,000 per month. Annual plan: KES 20,000 per year. Fees are paid securely through Pesapal, including M-Pesa.
SMS allowance. Your subscription includes 200 outbound SMS per calendar month. Unused SMS do not carry over to the next month.
SMS overage. SMS sent beyond your monthly allowance are charged at KES 1.00 per message. Overage charges are calculated at the end of each billing cycle and added to your next invoice.
Overage payment. Outstanding overage balances must be settled within 14 days of notification. Unpaid overage may result in your account being suspended until cleared.
Price changes. We will give you at least 30 days' notice before changing subscription or overage rates. Continued use of the Service after the effective date of a price change constitutes acceptance of the new rates.
No refunds. Subscription fees are non-refundable. If you cancel mid-month, your account remains active until the end of the paid period.
Data ownership. The personal data of your loyalty customers (names, phone numbers, stamp history) belongs to you. Stampia processes this data on your behalf as a data processor under the Kenya Data Protection Act, 2019.
Your obligations as data controller. You are responsible for:
Data retention. We retain customer data for as long as your account is active. Upon account deletion or 90 days after suspension, all associated customer data is permanently deleted.
Security. We take reasonable technical measures to protect customer data. We will notify you within 72 hours if we become aware of a data breach affecting your customers.
The SMS campaign feature must be used responsibly. You agree not to use it to:
We reserve the right to suspend SMS access — or the entire account — if we determine these rules are being violated. Repeated violations will result in permanent account termination with no refund.
SMS delivery depends on third-party telecommunications providers. We do not guarantee delivery of every message and are not liable for undelivered SMS.
Stampia, its branding, software, and platform are owned by us. We grant you a limited, non-transferable licence to use the Service for your business during your active subscription. You may not copy, resell, or reverse-engineer any part of the platform.
Any customer data, stamp card designs, and campaign content you create remain yours.
To the maximum extent permitted by Kenyan law, Stampia is not liable for:
Our total liability to you in any 12-month period shall not exceed the total subscription fees paid by you in that same period.
By you. You may cancel your account at any time by contacting us. Cancellation takes effect at the end of your current billing cycle. No refund is issued for unused days.
By us. We may terminate your account immediately for serious violations of these Terms, or with 30 days' notice for any other reason. In the case of termination by us without cause, we will refund any prepaid fees for the unused portion of your subscription.
Upon termination, you will lose access to the dashboard and all associated data within 90 days.
We may update these Terms from time to time. We will notify you via the merchant dashboard and by SMS at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the updated Terms.
These Terms are governed by the laws of Kenya. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.
Questions about these Terms or your account? Reach us at:
Stampia
Email: hello@stampia.co.ke
Phone: 0723 437 662
Nairobi, Kenya